Manager, Facility Services

ServiceChannel is the leading cloud-based service automation platform for facilities management, providing a single solution to source, procure, manage, and pay for repair and maintenance services through a network of commercial contractors. While established, ServiceChannel continues to operate with the agility and innovation of a growing technology company. The Manager will report to the Senior Director of Facility Services and lead a team of Facility Services professionals across multiple locations. This role is responsible for driving operational excellence, enhancing customer experience, managing team performance, and supporting continued business growth through effective service delivery and process improvement. Key Responsibilities Operational Leadership Lead the day-to-day operations of the Facility Services team, ensuring key performance indicators (KPIs), goals, and service levels are consistently achieved. Implement daily management practices to support and scale end-to-end work order management processes within ServiceChannel. Drive operational efficiency through standardized processes, effective resource management, and continuous improvement initiatives. Manage organizational complexity and competing priorities in a fast-paced, customer-focused environment. Customer Experience & Business Growth Champion an exceptional customer experience while balancing operational objectives and business needs. Support revenue growth by ensuring customers receive high-quali