Junior Account Manager:

Junior Account Manager About Us Fluke Health Solutions’ Landauer business is a trusted leader in radiation safety, offering advanced monitoring and occupational health solutions globally. We pride ourselves on fostering strong, value-driven partnerships with our clients, contributing to improved safety and regulatory compliance. Join our team and drive growth as you partner with clients to elevate their experience, identify opportunities, and deliver measurable impact. Position Overview The Junior Account Manager will support Sales Representatives with post sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts . This role will work with closely with assigned sales reps to understand key account needs - tracking customer orders; following up on delivery timelines; as well as assisting in managing renewals, and contract follow-ups.. This role will also manage & resolve customer issues - triaging incoming customer complaints and determine the appropriate resolution path; coordinating with internal departments to drive fast resolutions; and ensuring consistent and empathetic communication with customers during resolution processes. Key Responsibilities Maintain Accurate CRM and Case Management Records Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy. Maintain customer profiles, interaction history, and notes to enable seamless team handoffs. En