Global Flagship Accounts Manager

Position Summary The Global Flagship Accounts Manager is responsible for driving customer retention, growth, and long-term success within an assigned portfolio of accounts. This role partners cross-functionally with Sales, Customer Success, Product, and Professional Services teams to deliver exceptional customer experiences while achieving revenue and retention objectives. Success in this role requires strong consultative-selling skills, customer advocacy, business acumen, and the ability to manage complex customer relationships throughout the account lifecycle. Key Responsibilities Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth Develop and execute account plans that drive customer retention, expansion, and long-term success. Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services. Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management Monitor customer health and proactively address risks that could impact customer satisfaction or retention Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience. Educate customers on industry trends, best practices, and new product capabilities that support their bus