Facilities Coordinator

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally. ServiceChannel is seeking a Facilities Coordinator to work in highly customer service focused role that will require you to oversee several customer facing systems supporting our clients and service providers. Each interaction is expected to be handled with a high level of professionalism and knowledge to support our clients facility needs and overall ServiceChannel platform assistance. Key Responsibilities Respond quickly and efficiently to inbound support inquiries via our Zendesk helpdesk platform, emails and phone calls. Provide baseline training and guidance to Clients and Providers on ServiceChannel applications Identify system issues and report them to our Development Team Closing the communication loop on any and all inquiries or issues in a timely and professional manner Partner with our Client’s Facility Managers and coordinate service Managing compliance with scheduled maintenance services Reviewing work order reque