F - Customer Retention Specialist

Customer Retention Specialist Company Overview: At FoodChain ID, we are driven by our vision to make it easier to keep the food supply chain safe and transparent. As a global leader in food safety, compliance, and product innovation solutions, we support more than 30,000 companies across more than 100 countries with a comprehensive software platform that enables leading food manufacturers and retailers to manage compliance, risk, and efficiently access new markets and consumers as the New Food Economy continues to evolve. Position Overview: The Customer Retention Specialist will focus exclusively on customer retention, particularly for unmanaged accounts. This role involves managing the renewal process, communicating directly with clients, and ensuring timely and accurate renewals. The specialist will support account managers by researching and gathering necessary information, such as usage data, previous contracts, and user counts, to facilitate the renewal process for managed accounts. Candidates should have experience in retention or sales support but do not require prior account management experience. Key Responsibilities: Manage the renewal process for unmanaged accounts, including drafting, communicating, and finalizing renewal contracts. Conduct customer satisfaction surveys to gauge client sentiment and identify areas for improvement. Monitor client usage statistics and proactively reach out to clients with low usage to understand challenges and offer support. Coordin