Call Center Agent - REMOTE / LOL

Position Summary Florida Medical Clinic Orlando Health Job Title: Call Center Agent Office Hours: Monday - Friday, 8:00 AM to 5:00 PM. Department: Call Center Onsite training for 8 weeks in Land O' Lakes, FL. Position Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions. • Answers assigned department/queue overflow calls, maintaining approved standards• Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end o