Level 3 Platform Support

At Flexspring , you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career. Who We Are Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently. The Role As our L3 Platform Support, you will resolve the most complex escalated issues on Flexspring 's integration platform ; diagnosing whether anomalies originate from internal defects (our code, configuration, BPMN process logic) or from external sources (client data, third-party systems, connector behavior). You will work closely with our Integration Support/Platform engineer lead to write fixes, patch scripts, and bring deep BPMN and connector expertise to bear on escalated tickets, ensuring production integrations run reliably for our clients. What You'll Do Investigate and resolve escalated (L3) production bugs, integration anomalies, and deep-level integration failures reported by clients, internal users, or monitoring alerts. Analyze BPMN process flows and connector logic to pinpoint root cause and determine whether an issue originates internally ( Flexspring code/config) or externally (client data, third-party AP