Member Support Specialist

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications High school diploma or equivalent. Minimum 1 year of customer service, call center, support, or case management experience preferred. Strong verbal and written communication skills. Excellent active listening skills. Strong interpersonal and relationship-building abilities. Ability to communicate clearly, professionally, and empathetically. Strong attention to detail and commitment to accuracy. Ability to manage multiple tasks and priorities simultaneously. Strong organizational and time-management skills. Ability to work independently and as part of a team. Proficiency with CRM, case management, or customer support systems. Basic computer and data-entry skills. Essential Functions Handle inbound and outbound phone calls professionally and efficiently. Respond to customer inquiries via text, email, and other communication c