Manager Client Support I

Calling all innovators – find your future at Fiserv . We’re Fiserv , a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv . Job Title Manager Client Support I About this role: The Client Support Manager leads Community Financial Institutions (CFI) merchant services support operations for merchants, financial institution partners, and internal teams. You will manage service delivery, associate performance, escalation handling, operational controls, and process improvements. Your work helps improve inquiry resolution, support consistency, regulatory adherence, and partner communication across CFI merchant services. What you'll do: Lead daily CFI merchant services support operations, including assigned associates, team leads, or supervisors within the reporting structure. Align staffing, schedules, backup coverage, and workload distribution with call volumes, inquiry demand, partner needs, and service commitments. Interview, onboard, coach, cross-train, and develop associates to improve product knowledge, issue resolution, documentation, and service delivery. Conduct team and individual chec