Analyst II, Production Support

Job Description At FIS , our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS ? This is Shift work - 3rd Shift. About the Role As an Analyst II, Production Support, you will help ensure the stability, availability, and performance of business-critical applications and technology services. You will investigate production issues, perform root cause analysis, and collaborate with technical and business teams to restore service quickly and prevent recurrence. Your work will directly contribute to operational excellence, client satisfaction, and continuous service improvement. Success in this role is measured through effective incident resolution, system reliability, and proactive support practices. What You Will Be Doing Monitor application and system performance to identify and address production issues. Investigate incidents, troubleshoot technical problems, and coordinate timely resolution efforts. Analyze application logs, system alerts, and operational data to determine root causes. Partner with engineering, infrastructure, and business teams to resolve complex production challenges. Execute operational procedures, maintenance activities, and production support tasks. Document incidents, resolutions,