QC Servicing Analyst (Remote, Remote, US)

SERVICING QUALITY CONTROL ANALYST Non-exempt, Remote ROLE SUMMARY The Mortgage Quality Control Servicing Analyst provides critical analytical and operational support to the Servicing Quality Control (QC – Servicing) department. This role serves as a key client point of contact, ensures accuracy and efficiency in Servicing QC processes, completes audit reviews, and maintains detailed documentation for the department. RESPONSIBILITIES Manage and reconcile incoming loan files and data delivered from clients. Auditor and Client Communication regarding selections, any file transfer problems, loan replacements, assisting client with uploading questions, and problem solving. Setup audits, contact clients for any missing documents or data, and assist Team Leader with monitoring SLAs and audits for completion. Audit setup responsibilities include mapping fields & setting criteria in proprietary system, building sampling spreadsheets from client data, and ensuring all audits are set up in accordance with client selections on their respective Statements of Work. Assign reviews within audits to Analysts Replace loans within audits as needed Reporting responsibilities include preparing audit reporting within Service Level Agreements, verify reporting contains the same number of loans as were selected for audit setup, load reporting to client dashboard within proprietary system. Update the Servicing Tracker multiple times daily with the status of incoming files, current status of audit