Professional Services Manager (Implementation Manager)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You’ll Do: As Professional Services Manager (Implementation) you will be the connective tissue between customer requirements and successful onboarding to the First Advantage program. Owning implementations from discovery through go-live, you will translate technical and operational requirements into practical business solutions, align customers and internal teams around clear decisions, and accelerate time to revenue without compromising quality or customer outcomes. This is a customer-facing role for someone who can move confidently between business strategy, solution design, project execution, and stakeholder influence. You will bring structure to ambiguity and guide customers toward scalable best-practice solutions. This is a 100% remote position; however, the individual must be based in the United States and be available to travel up to 25%. Responsibilities : Le