Partner Success Manager

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank . GENERAL FUNCTION: The Partner Success Manager is responsible for managing and growing client relationships at DTS Connex, serving as the primary point of contact for day-to-day operations, client needs, and ongoing success. This role owns client retention, product adoption, onboarding milestones, and account expansion, proactively driving engagement, achieving established adoption targets, and identifying opportunities to strengthen partnerships and grow the use of DTS Connex solutions. As a subject matter expert in client operations and DTS Connex products, this individual drives issue resolution, coordinates client requests and cross-functional initiatives, and advocates for client needs to improve service delivery and product outcomes. The role also supports executive communications, operational risk management, and continuous process improvement while maintaining adherence to established policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES: Partner Relationship Management and Growth Serve as the primary day-to-day contact for assigned clients, building trusted relationships and proactively addressing operational needs, concerns, and business objectives. Own client retention and relationship health by monitoring engagement, identifying risks to client satisfaction, and developing proactive plans