SAP Process & Application Support Specialist (100%)

Industry: Manufacturing. Employees: approx. 500. Reference Number: 636Y37YR. Summary: SAP S/4HANA, SAP Implementations, SAP GTS, SAP VIM, SAP HR, Process Optimization, Support, located in Solothurn / Home Office. Your Responsibilities: Responsibility for structured documentation and continuous updating of SAP processes used at the Swiss site; establishment, maintenance, and further development of a central knowledge base for SAP-relevant topics and procedures; receipt, analysis, and coordination of SAP L1 support requests, including independent processing of standardized incidents and service requests; participation in the planned transition to SAP S/4HANA and the implementation of the new SAP group model at the Swiss site; collaboration with local IT managers and central HQ teams for technical incidents, system adjustments, and changes to networks and applications; support in defining, preparing, executing, and documenting tests for new SAP requirements and standardized template processes; supporting implementations and go-live activities in coordination with business departments, local stakeholders, and central IT units; administrative support for SAP-related procurement processes, from order entry and tracking to the execution of downstream processes; control of external performance records and reported efforts regarding contractual agreements and agreed deliverables; coordination.