Senior Technical Account Manager

About Us Fenix24 is a global leader in breach recovery and pre-breach operational recoverability, redefining cyber resilience with the world's first Recovery Dependency Modeling and Resiliency Intelligence Platform, Argos99. Fenix24 's breach recovery team is the largest in the world and has led more than 500 ransomware recoveries in 96 countries, including 30 of the Fortune 500. Pre-breach operational recoverability is founded on that real-world experience and is powered by Argos99 and our Resiliency Operations Center. Our recoverability platform is purpose-built by frontline recovery experts and is deployed across hybrid cloud and on-premise environments; delivering measurable improvements in recovery readiness and faster, more confident restoration when ransomware strikes. About This Position The Senior Technical Account Manager (TAM) is a high-impact individual contributor who supports Fenix24 's priority customer relationships through technical expertise, proactive account management, and cross-team coordination. Acting as a trusted advisor, the Senior TAM helps customers optimize their managed services experience across firewalls, backups, endpoint management, and platforms like Cohesity and Totango — working closely with engineering, NOC/SOC, and product teams to resolve complex issues and drive strong outcomes. Success is measured by customer satisfaction, reduced technical friction, quality of solution guidance, escalation management, and contributions to scalable TA