Value Delivery Lead

About Fello : Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the agentic real estate platform of the future. Our platform combines data intelligence, marketing automation, and conversational AI to help real estate teams engage smarter and scale faster. At the center of it is Felix, our AI teammate, which takes real work off a team's plate — running follow-up across calls, texts, and emails today, with more of the team's day-to-day work coming next. We're not another tool in the stack. We're the system that powers it — learning, adapting, and executing in real time so teams can focus on growth, not guesswork. If you're excited about building an AI product that's changing how an entire industry works, you'll fit right in. About You: You're the person who makes an implementation feel effortless — even when five things are moving at once. You've spent 3+ years owning onboarding, implementation, or solutions delivery at a SaaS company, and you've built a reputation for finishing what you start: outcomes, not just closed tickets. You're comfortable on camera with busy operators who can spot a script from a mile away, and you know how to build trust fast by explaining technical things in plain English. You're curious about AI, ideally have hands-on experience with LLM-based or agentic products, and you're genuinely energized by coaching people through change rather than just configuring a tool for them. Real estate knowledge — how a team, a brokerage, and a