Director of Customer Service Technology & Systems

About the role Our Customer Experience team is growing fast, and we want our technology to grow its capacity as well. We're looking for a Director of CX Technology and Systems to own the CX technology stack: set the multi-year vision, then personally configure, test, integrate, and ship against it. You'll lead our biggest contact center initiatives, including modernizing our CCaaS and telephony platforms, expanding AI agent capabilities, and deepening integrations across our e-commerce, OMS, and ERP systems in partnership with our Product / Engineering teams. This is an owner-operator role, not a vendor-management role. You'll build the first version yourself and grow into leading a team as the business need dictates. You'll measure success by the efficiency you gain, the friction you remove for agents and customers, and the long-term capacity you create. About FCP Euro FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro , we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle. What you'll do Lead platform migrations