Senior Business Consultant

Farlinium provides software solutions, managed services, and consulting to a wide range of organizations. Our core competency is big data and text analytics in the Customer Experience (CX) and Business Intelligence (BI) spaces. ​ We strive to be trusted partners and advisors to our clients. Our approach combines deep subject-matter expertise with a highly collaborative approach to drive transformative results. The Senior Consultant plays a key leadership role in delivering customer experience (CX) consulting services by expertly analyzing experience management (XM) data, mentoring peers, and autonomously leading projects . This position requires a strategic thinker and problem-solver who can drive measurable impact on client programs while upholding the highest standards of professionalism and expertise. Senior Consultants lead critical client communications, project management, and cross-functional collaboration , ensuring successful outcomes for both clients and the internal team. They provide guidance, mentorship, and subject matter expertise to junior colleagues while proactively identifying opportunities for business growth and process improvement . Key Responsibilities Client Communication & Relationship Management Lead critical client discussions , providing clarity and strategic direction in complex situations. Ensure consistent, professional, and effective communication across all client interactions. Anticipate client concerns and proactively address them to mai