Enterprise Services - Endpoint Specialist

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us. The Position: Reporting to the Enterprise Service Delivery Manager (SDM), the Enterprise Endpoint Specialist is a hands-on operational role within managed services, responsible for the day-to-day delivery of Microsoft endpoint managed services across multiple enterprise clients. The role owns investigation, recurring service execution, standard administration and remediation, ticket progression, reporting inputs, client follow-through, and evidence-based escalation across Microsoft Intune and related endpoint technologies. Endpoint and Intune remain the anchor of the role, wit