Director of Operations & Service Growth

This is a remote position. Job Description This is a build-and-run role. You'll launch and scale a new technology-enabled service business from scratch — while simultaneously stepping into embedded, COO-level operating responsibility for our multi-location food-service business. Half business builder, half hands-on operator. What You'll Own Turn an approved business vision into a real, executable plan and roadmap Personally launch early sales, service, and operating processes Build customer, merchant, and delivery-partner networks Lead day-to-day multi-location operations through Area and Location Managers Own service quality, speed, and customer outcomes across every location Improve online conversion, retention, and digital contribution margin Build systems that reduce dependence on manual follow-up and personal rescue Requirements What We're Looking For Significant senior operating and commercial leadership experience A genuine track record building or scaling a business or service network Multi-location restaurant, delivery, logistics, or service-operations background Strong business development and partnership experience Practical, hands-on use of AI, analytics, and workflow tools Bonus Points Experience holding managers accountable while developing their capability Online sales / e-commerce growth experience Comfort operating across both strategy and field-level execution You'll Thrive Here If You... Get energy from building something new AND fixing what's broken Can mo