LTL/FTL Operations Support Specialist

About Expedock Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and technology to help businesses scale efficiently. About the Role We’re looking for a reliable and detail-oriented LTL/FTL Operations Support Specialist to support overnight transportation operations for a US-based client. This role focuses on keeping shipment information accurate and up to date across transportation management systems (TMS) and customer portals, managing proof of delivery (POD) documentation, and addressing operational issues that arise during the shift. The ideal candidate is comfortable working across multiple systems, communicates clearly in writing, and can work independently while ensuring a smooth handoff to the day team. What You'll Do Shipment Updates: Monitor shipments and update estimated times of arrival (ETAs) and arrival times in the transportation management system (TMS) and customer portals. POD Management: Upload and attach proof of delivery (POD) documents to the correct shipments across the TMS and customer portals. Overnight Issue Handling: Monitor and address operational issues as they arise during the shift, documenting outstanding concerns and providing clear handoffs to the day team. Records and Documentation: Maintain accurate, complete, and up-to-date shipment records across multiple systems. Operational Support: Help maintain service continuity as shipment volumes increase and assist with training a new team member for weeke