Lettings Coordinator (UK Property Management)

About Expedock We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential. Who We Need You'll be at the heart of our lettings operation. While the Lettings Operations Managers focus on performance and process, you'll keep everything running day to day: handling enquiries, booking viewings, spotting our highest priority leads and guiding applicants smoothly from first contact through to a signed tenancy. If you're the kind of person who hates seeing things slip through the cracks, this role was made for you. Key Responsibilities 1. Enquiry and lead management Handling incoming enquiries from prospective tenants across email, phone and third-party platforms, logging them accurately in Streak (our lead management platform) and Altido (our customer management system)- Identifying high-value and time-sensitive leads and making sure they're followed up quickly Progressing leads through every stage, from enquiry to viewing, application and signed tenancy, chasing responses so momentum is never lost Guiding prospective tenants through the contracting process, making sure paperwork is complete and nothing holds up a booking Making outbound calls to prospective tenants to generate sales, using a natural, conversational approach rather than a rigid script, focusing on helpful advice rather than hard-pressure sales tactics. Monitoring enquiries from third-party listing sites so