Sr. Key Account Manager

Senior Key Account Manager Department: Commercial Operations & Global Sales, Inventory and Operations Planning Reports To: Director, Commercial Operations & Global Sales, Inventory and Operations Planning Location: Remote option or onsite in either Marquette, MI or Bethlehem, PA (travel to sites and customers quarterly, approx. 20%) FLSA Status: Exempt MAIN FUNCTION The Senior Key Account Manager holds primary ownership of Exalta's most strategically significant original equipment manufacturer (OEM) accounts, serving as the senior customer-facing leader within the Commercial Operations team. This role requires substantial prior customer-facing experience within the OEM industry — medical device OEM experience strongly preferred — combined with demonstrated judgment managing complex, multi-site customer relationships at the executive level. The Senior Key Account Manager owns the customer Sales and Operations Planning (S&OP) cadence for assigned strategic accounts, serves as the senior escalation point for customer-impacting issues, and partners directly with the Director of Commercial Operations and Global SIOP to translate customer demand into the SIOP process. The role also carries responsibility for mentoring and developing Key Account Managers, strengthening the team's account strategy and execution. This position is designed to build the next generation of commercial leadership within a vertically integrated medical device manufacturing environment. PRINCIPAL