IT Manager

IT Manager UK Remote Overview You will proactively lead and manage the organisation's IT support function as a hands-on player-coach, ensuring the efficient and effective delivery of technical assistance for all internal hardware, software, and application queries within our small, fast-paced fintech environment. The IT Support Manager will serve as the primary escalation point, oversee asset management, and act as the principal liaison for external software vendors and Google Workspace support. Crucially, this role will champion information security protocols, maintain strict regulatory compliance, and foster a forward-thinking IT culture by identifying and integrating innovative, AI-driven solutions to enhance business operations. Key responsibilities IT Service Delivery & Support Lead the internal IT support function, managing all requests from basic hardware troubleshooting to complex software and application issues. Act as a hands-on technical escalation point, directly resolving complex tickets alongside the IT Service Desk and Support Manager. Serve as the primary point of contact and subject matter expert for all queries relating to Google Workspace. Implement, manage, and monitor an internal IT ticketing system to track requests, ensure timely resolution, analyse trends, and continuously improve service delivery. Team Leadership & Management Directly manage, mentor, and develop the IT Service Desk and Support Manager, ensuring high performance and a customer-