Hotel and Sports Management, Customer Success Agent (AB)

ABOUT EVENTCONNECT At EventConnect , we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnect TM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. EventConnect 's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, this posting is for future opportunities only; no current vacancy. EVENTCONNECT OFFERS Competitive salary and benefits Casual but energetic work environment made for today’s workers Performance-driven culture Growth opportunities IT equipment provided A culture of teamwork, celebrations of success, social gatherings and goal-oriented work ABOUT THE ROLE At EventConnect , our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and team’'s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations. RESPONSIBILITIES Assist clie