Customer Support Agent / Customer Advisor Inbound Automotive / Home (100% Remote)

What to expect: Perhaps you've experienced this: your car won't start, or the engine dies while you're driving? In such situations, you will be our customers' primary point of contact as an emergency customer support agent. This is a non-sales role. Your Responsibilities: Handling incoming phone calls and resolving customer inquiries related to car, home, or family insurance. Organizing and coordinating initial assistance measures for our international customers, such as roadside assistance, accident and towing services, and—if needed—additional services like hotel bookings, rental cars, or similar arrangements. Responsibility for email and telephone correspondence with insurance companies, service providers, and partners to clarify and process cases, including invoice processing. What You Bring: Ideally, experience in telephone customer support within the insurance sector, as well as invoice processing / claims management. Willingness to travel to Rostock a few times for onboarding, probation reviews, and team events (hotel and travel expenses are covered by us). Good verbal and written German skills and advanced English skills. A strong customer-centric mindset and a solution-oriented approach. A proactive 'can-do' attitude with the drive to take charge and push things forward. Openness to new communication and work technologies.