Operations & After-Sales Manager (m/f/d)

As an Operations & After-Sales Manager (m/f/d), your main mission starts with the purchase signature of our B2B customers. You oversee the process from A to Z: starting with coordination and planning, through transport and setup, all the way to your personal vision of providing optimal customer care and creating a first-class customer experience along the entire after-sales journey. Note: This position is based in Darmstadt, but can also be performed remotely (location-independent) within Germany upon request. Volume: 30-40 hours/week. Customer Contact Person: As the primary contact person, you support our B2B customers with all communication aspects and questions regarding delivery, assembly, and complaints. The maxim: We want to serve the happiest and most satisfied customers in the market! ERP Ordering Process: You take over the expansion and maintenance of a robust, fast, and reliable ordering process within the ERP. Process Optimization: Through holistic analyses and cross-functional process optimization, you contribute to improving efficiency and customer satisfaction. Project Management: You support interdisciplinary projects in the areas of operations, automation, and customer/partner management. Collaboration: Whether with external partners or internal teams, you work across various interfaces to develop customer-centric solutions and continuously improve the customer experience. Requirements: You bring relevant experience...