Case Processing Manager, Team Lead (PV Manager)

Providing support to other activities undertaken by the project team on behalf of the client and the company Line Manages assigned ICSR staff Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) Proposes process changes to ICSR Operational Lead Manages ICSR deviations with ICSR Operational Lead support Reviews trackers and timesheet data and ensures accuracy Is involved in ICSR processing and 2nd QC of cases Support other departments, as approved and instructed by ICSR Operational Lead Operates as the assigned team SME and supports other SMEs Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance 5-6 years of work experience in pharmacovigilance within which minimum 3 year of work experience in line manager role. Excellent communication (written and verbal) skills Organization skills, including attention to details and multitasking Delegation skills Planning and time management Technical skills Team working English – fluent (spoken, written) Advanced literacy (MS Office) When you join Ergomed Group, you mak