Principal Customer Success Manager - Banking

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. A Principal Customer Success Manager (PCSM) must be a proactive self-starter who maintains an owner’s mindset toward their client portfolio. The core of this role involves partnering closely with clients to identify and meet their specific business objectives, ensuring they derive maximum value from our solutions. Through this proactive support, a PCSM effectively drives customer satisfaction, product adoption, long-term retention, and revenue expansion. Furthermore, managing banking clients requires a specialised skill set that extends beyond standard relationship management. Because banks operate in highly complex, heavily regulated environments with stringent security protocols and extended adoption cycles, it is vital that a candidate possesses a good understanding of these unique institutional challenges to be successful. What you will do Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service Maintain a deep understanding of our solutions, client base, and best practices Act as a trusted advisor and advocate for the client, ensuring success and maximum value as they adopt a new platform/service Educate clients on business value of solutions and application of best p