Customer Success Manager

Position Summary: The Customer Success Manager is responsible for optimizing the customer experience lifecycle, managing the post-sale implementation program, and collaborating with the client to ensure they achieve the expected value from Equifax solutions. As such, they are responsible for driving adoption and loyalty. Your Future Tasks: Proactively drive adoption, utilization, net retention, and renewals by optimizing the customer experience for complex accounts. Serve as a bridge between internal teams and the client throughout their journey. Advocate for clients in resolving their issues, from acquisition to adoption, utilization, and value realization. Act as a trusted advisor and advocate for clients. Create a success plan with each client. Monitor and maintain client health. Inform clients of the business value of solutions. Help clients use solutions and realize their value. Collaborate with account managers to prepare and conduct quarterly reviews. Promote client advocacy within Equifax. Use the voice of the customer to guide product roadmaps. Coordinate internal Center of Excellence teams for the benefit of clients. Ensure client transparency on the status of...