Area Service Manager – HVAC / Refrigeration | North-West Italy

Remote | Turin / North-West Italy | Field Service & Technical Network Management Are you experienced in technical service, HVAC, refrigeration, heating/cooling systems or field service operations? EPTA is looking for an Area Service Manager to coordinate our service activities across North-West Italy. This role is ideal for someone who understands the realities of technical field service: supporting service partners, solving operational issues, managing service quality and ensuring customers receive reliable technical support. If you have managed technical service centres, field technicians, installers or subcontractors, we would like to hear from you. What you'll do You will take ownership of service performance within your territory, working closely with customers, technical teams and external service partners. Your responsibilities will include: Coordinating technical service activities and local service networks Managing and developing service partners, subcontractors and technical assistance centres Monitoring service quality, SLAs, costs and operational KPIs Supporting customers and technical partners with service-related issues Identifying and onboarding new service providers across the territory Negotiating subcontractor rates and service conditions Driving continuous improvement of after-sales and field-service processes Supporting service contracts and customer agreements Coordinating recall and corrective campaigns with Quality and technical teams Analysing ser