Client Services Project Specialist

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary: Project Attorneys respond to complex inquiries from customers and client across a variety of communication methods. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes. Essential Job Responsibilities Respond to complex inquiries from customers and clients across a variety of communication methods: phone, email, written correspondence Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required Work effectively in a highly collaborative environment with a variety of business partners Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project Assist the Supervisor or Project Manager in resolving any issues that might arise Monitor the overall health of the case by identifying any