Senior Account Manager | Retail

*An internal or pre-identified candidate is currently under consideration, but all qualified candidates are encouraged to apply. Senior Account Manager | Retail Join Epicor as an Account Manager! The National Account Manager owns the strategy, relationship, and commercial performance of a portfolio of large, multi-location, or strategically significant retail customers. This senior individual-contributor role builds executive-level partnerships with retailers, buying groups, and channel partners; develops account and growth plans; positions Epicor retail ERP and related software solutions against customer priorities; and orchestrates internal teams to deliver measurable customer value. The role is accountable for profitable revenue growth, forecast discipline, renewals, expansion, and sustained customer engagement across the full account lifecycle. Experience serving thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy organizations is especially relevant. What you will be doing: Own the full sales and account-management lifecycle for a portfolio of national, enterprise, or otherwise high-value retail customers, including account planning, opportunity development, renewal, and expansion. Build trusted relationships with executive sponsors, retail buyers, category and merchandising leaders, IT and operations stakeholders, buying groups, and regional or local operating team. Develop and execute customer-specific annual and multi-year account pla