SECaaS2 Service Manager

Tasks and responsibilities Context and objective The FPS Public Health, Food Chain Safety and Environment is implementing SECaaS2 under a managed services model. Work Package 7 covers governance and prepares the transition from the construction phase to operations. Within this framework, the mission consists of quickly taking on the role of SECaaS2 Service Manager to structure service governance and support the transition to the run phase. The selected candidate will act as the primary point of reference for service governance. They will organize decision-making, clarify responsibilities, and ensure traceable tracking of commitments, risks, changes, incidents, and dependencies. The role does not replace technical teams, the supplier, or independent control functions. Expected results A Target Operating Model (TOM) that is understood, documented, validated, and operational. A validated RACI matrix with clearly identified service owners, decision-makers, contributors, consultants, informed parties, and escalation pathways. Runbooks and operational processes consistent with the FPS environment and supplier responsibilities. A tracking framework for KPIs, SLAs, risks, decisions, actions, exceptions, and dependencies. IT Service Management (ITSM) integration, notably for incidents, requests, problems, changes, deployments, and escalations. A controlled transition to operations, with the transfer of