Senior Product Manager – AI Suite

Why You’ll Love This Role We’re seeking a forward-thinking SeniorProduct Manager to help lead the next generation of our AI suite, including our voice and live agent capabilities. Based in Mexico and partnering closely with engineering teams and enterprise customers across the Americas, you’ll own the full product lifecycle, from discovery through delivery, adoption, and iteration. You’ll drive the roadmap, collaborate cross-functionally, and build experiences that help our regulated enterprise customers scale engagement, improve service, and grow with confidence. This role combines senior product leadership with the exciting challenge of leveraging AI to solve real problems for customers in banking, credit unions, wealth management, insurance, and telecom. Your Responsibilities Innovation through Customer Insight Engage directly with enterprise customers across the Americas through discovery interviews, advisory boards, and QBRs to uncover unmet needs and validate new ideas. Translate pain points into opportunities where conversational AI, automation, or personalization can drive breakthrough value. AI-Driven Product Strategy Collaborate on the vision and roadmap for our AI suite, including voice and live agent experiences, with a strong emphasis on embedding agentic and conversational capabilities. Partner with AI/ML and engineering teams to identify use cases such as agentic orchestration, voice automation, agent assist and co-pilot, smart routing, and conversational analy