Engineering Team Lead, Appointment Scheduling

About the Role Engageware powers appointment scheduling for some of the largest banks, credit unions, healthcare systems, and retailers in the world — on the order of a million appointments and interactions a day. When someone books time with their bank or schedules a visit with their care team, our platform finds the right availability, the right person, and the right place, and makes it effortless: online, in the branch, at the kiosk, in the walk-in queue, or virtually, with reminders and routing handled end to end. We're looking for a hands-on Team Lead to own how the Appointment Scheduling team runs — the process, planning, and delivery — and to drive its technical direction. You'll grow the engineers around you, keep the team healthy and shipping, and carry our platform into the AI age: an AI-augmented development lifecycle where agents do real work across design, code, test, and review, and a product where booking is conversational, availability is intelligent, and every answer is grounded in real, verified data. What You'll Do Team & Delivery Leadership Own the team's planning, prioritization, and delivery — the process and the day-to-day execution — ensuring the Appointment Scheduling team ships reliably at enterprise scale. Grow and coach engineers at all levels (including senior and principal ICs); keep the team engaged, healthy, and improving. Partner closely with the Principal Engineer to translate the hardest architectural decisions into reliable, shipped pro