Customer Success – Regional Manager

The Manager of Customer Success is responsible for leading the Customer Success strategy and execution across an assigned region, ensuring customers achieve measurable value from our solutions while driving retention, expansion, and long-term customer relationships. This role combines regional leadership, customer strategy, operational excellence, and team development. The Regional Manager acts as the bridge between the global Customer Success organization and the regional teams, ensuring consistency in how we manage customers while adapting our strategy to local market dynamics. The role is accountable for the overall health and performance of the regional customer portfolio, with a strong focus on NRR, retention, value realization, and executive engagement. Functions: 01 — Regional Customer Success Strategy Execute the regional Customer Success strategy in alignment with global company and CS priorities. Translate global CS initiatives, processes, and standards into effective regional execution. Identify regional trends, customer needs, market dynamics, and opportunities. Partner with Sales, Professional Services, Support, Product, Marketing, and Finance to ensure a coordinated customer strategy. 02 — Customer Retention & Revenue Growth Own the regional Customer Success performance with a strong focus on NRR, GRR, renewals, churn prevention, and expansion opportunities. Establish clear visibility into the regional renewal pipeline and ARR at risk. Lead regional risk-man