Senior Account Manager

Senior Account Manager 📍 Remote (Canada) | Hybrid Available – Kitchener, ON 🧑‍💼 Reports to: Director, Customer Success Salary Range (base pay): $90,000 - $100,000 🏢 About Encircle Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy. We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing. 📌 About the Role Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most complex customer relationships. You’ll manage a portfolio of high-value, multi-location accounts, drive renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner closely with the Customer Success team and Revenue Leadership to grow net revenue retention and achieve your targets 🔧 Key Responsibilities Own a portfolio of strategic, high-ARR and multi-location customers, with full accountability for renewal, retention and expansion targets Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity management and signature Build and maintain account plans that map stakeholders, usage trends, risks and whitespace for each key customer Develop relationships with owner