Senior Customer Support Engineer

We are hiring: Senior Customer Support Engineer Location: Lisbon Work Model: Remote Contract Type: Full-time / Permanent We are looking for a Senior Customer Support Engineer to join a fast-growing international tech company specializing in SaaS solutions for supply chain optimization and industrial operations. This role will play a central role in delivering an exceptional support experience to international clients, combining technical capabilities, customer orientation, and continuous process improvement. If you have experience in technical support, a passion for solving complex problems, and an interest in working in a dynamic and technological environment, this opportunity is for you. About the Opportunity As a Senior Customer Support Engineer, you will be responsible for tracking and resolving complex technical requests, ensuring clear, fast, and solution-oriented communication. You will work closely with Product and Engineering teams, helping to identify patterns, recurrences, and opportunities for improvement in the customer experience and the product itself. You will also play an active role in the evolution of support processes, documentation, knowledge base, and sharing best practices with more junior colleagues. Responsibilities Manage complex customer requests and technical support cases; Provide high-quality support through various communication channels; Diagnose technical problems and collaborate...