Account Manager

🏢 Team: Sales 📍 Location: Remote ⏳ Employment Type: Full-time Who are we? Eleken was founded to improve the design services of SaaS companies. We work on asubscription-based model: clients get dedicated designers who integrate directly into their product teams. Today we work with 40–50 active clients, mostly from the US and Canada, as well as Europe, UK, Australia and the Middle East. Why join us? Client retention and account growth are our key business priorities right now. We’re looking for an Account Manager who will keep clients happy, notice risks early and find new opportunities to grow each account. You won’t be doing it alone: you’ll brainstorm ideas together with designers, manager and the sales team. We also care about not wasting your time on routine — our CRM and internal project platform are connected with AI tools, so most of the manual work is automated. Requirements What you’ll do: Stay in touch with active clients and ensure a smooth collaboration. Spot risks early and coordinate with designers and the internal team. Find opportunities for account growth: subscription expansion, additional services and partner solutions. Present these ideas to the team and clients. Run quarterly NPS calls to collect qualitative feedback. Collect testimonials and reviews on platforms like Clutch, DesignRush, etc. Conduct exit interviews when clients leave. Reconnect with past clients, keep the relationship warm. Keep a friendly yet professional tone, and know when to gently