Operations Emergency Support Team

Job overview: The Safety and Incident Response team is looking for individuals who exhibit strong empathy, positive attitude, and calm under pressure skill sets in a fast-paced working environment. These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management. To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama. Please submit your CV in English online. We will screen applications on a rolling basis. Key responsibilities: As a part of the Operations Emergency Support Team, you would join a group of trained team members who take shifts remotely (from home) throughout the year on weekdays, weekends, and public holidays, in the evening (1730-0130). There are also some occasions where you may be able to support the core Incident Response team during the weekday daytime as well. You would need to have access to the laptop which you would be provided with (and a stable internet connection) so that you can respond to any incidents in a timely manner. Key responsibilities are as follows: Answer all calls that come into the Operations Emergency line, open operational cases and assign to the correct specialist Liaise with teammates across departments to ensure consistency of cases and case management procedures Provide on-tour support and assist with the operational tasks required to produce a tour Collaboration w