Project Partner Operations Lead

The Project Partner Operations Lead plays a key role in driving operational excellence and network partner performance. Operating with greater autonomy, they manage complex projects to improve services and processes and take initiative. This role independently coordinates cross-functional teams on high-impact initiatives, mentors junior team members, and interfaces with global partners and clients to resolve issues and implement improvements. They analyze performance data to inform strategic decisions, lead training and process rollout efforts, and serve as a critical liaison between Network Support and Partner Management for escalations and enhancements. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead major cross-functional operational projects, from planning through execution, to implement new services or improve existing processes – ensuring projects meet objectives and timelines. Independently manage relationships with a portfolio of strategic network partners, monitoring their performance against KPIs/SLAs and engaging with them to drive improvements as needed. Provide guidance and mentorship to Network Support Specialists and Lead team members, assisting them with complex issue resolution and developing their project management skills. Analysis of complex operational data across regions (eg. cost trends, root causes of service failures, capacity utilization) to identify strategic improvement opportunities and present actionable recommendations to management. Coordinate close