Customer Success Manager

Who We Are at Our Core At Ecotrak , we truly care about making life easier for the people who keep facilities running. That’s why, through our SaaS product, we’re trying to change the way repair & maintenance is done – with more automated equipment tracking, proactive insights, and warranty execution. We’re a team that believes in building strong relationships and getting things done right with our customers—facilities leaders, service providers, and everyone dedicated to keeping operations smooth and steady. As we say around here, we care for the people using our technology just as much as we care about making it. If you’re ready to join a crew of hard-working, down-to-earth people trying to rapidly change an industry for the better, you’ll fit right in. Your Role In Keeping Things Running: As a Customer Success Manager, you are the steady guide for customers after go-live—driving advocacy, translating their data into decisions, and keeping accounts healthy so operations run smoothly & operators become advocates. Build long-term relationships with customers, serving as their primary point of contact. What You’ll Get Done: Build A Strong Partnership Build clear success plans that tie customer goals to Ecotrak capabilities & milestones Host regular check-ins and business reviews with customers – to gain feedback on the success plan & provide recommendations on how to improve Monitor account health, flagging risks early and mobilizing the right teams (internal o