Operations Coordinator

This is a remote position. ob Purpose: The Operations Coordinator develops professional expertise with a solid understanding of team and department goals and operations, seeking continuous growth and learning opportunities. This role is responsible for managing reservations with suppliers, troubleshooting existing reservations, and issuing travel documents to customers. The Operations Coordinator demonstrates strong project management and organizational skills, multitasking ability, and works effectively with internal stakeholders across functions. ​ Duties and Responsibilities: Reservation Management: Confirm services with vendors through messaging, websites, portals, and/or phone calls. Work with suppliers to confirm rooms above allotment. Manage customers' special requests by securing them with suppliers. Manage the cancellation process, from sending cancellations to auditing bookings. Responsible for working through the documents process including final QC and delivering documents to the customers in a timely manner. Customer Communication and Documentation: Advise customers of schedule and tour changes via email and/or phone calls. Prepare, issue, and send travel documents for customers. Issue tickets, including exchanges, refunds, cancellations, and schedule changes as needed. Problem-Solving and Analysis: Work on problems of moderate scope where analysis of situations or data may be required. Research conflicts/missing items and work on confirming services in a timely