Customer Success Manager

This is a remote position. Our Client curates transformative experiences through world-class events. We need a Customer Success Manager who can guide attendees every step of the way—before, during, and after our events. Your role will be to ensure every attendee gets the most out of their experience, from selecting the right event package to maximizing their post-event access to content. About the Role: We are seeking a proactive and results-driven Customer Success Manager who excels at nurturing customer relationships, driving revenue growth, and supporting sales operations. In addition to managing customer success, this role will involve lead generation, database management, Salesforce expertise, and identifying partnership opportunities to contribute to the company's overall growth strategy. Key Responsibilities: Customer Success Management: Act as the main point of contact for assigned customers, ensuring their needs are met and delivering a world-class customer experience. Build and maintain long-term relationships to promote customer retention and satisfaction. Identify opportunities for upselling, cross-selling, and product/service enhancements based on customer feedback. Analyze customer data and provide insights to improve customer engagement and usage. Lead Generation: Proactively identify and generate qualified leads through targeted research, campaigns, and outreach initiatives. Collaborate with the marketing team to develop lead generation strategies aligned with