Senior ServiceNow Consultant

Job Description: Role Overview We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team. The ideal candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives . This role will operate within a Managed Services environment primarily focused on ITSM , supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap . The consultant will also interact directly with a US-based client , requiring excellent communication skills and full English fluency . Additionally, the candidate should have solid knowledge of ITOM and CMDB , ensuring proper integration of asset data, discovery processes, and service mapping. Key Responsibilities Design and implement end-to-end Asset Management solutions , covering the full lifecycle (request, procurement, lifecycle, reuse, retirement) Configure and optimize key products, including: Hardware Asset Management (HAM) Software Asset Management (SAM) Asset Workspace & Asset Lifecycle processes Enterprise Asset Management (EAM) (nice to have) Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements Support a Managed Services model , handling: Enhancements and backlog demands Continuous improvement initiatives Implementation of new capabilities