Technical Support Analyst: AVD and Citrix

Job Description: DXC Technology helps global companies with their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our clients and colleagues at DXC.com. About the area: Resilient and solid cloud and infrastructure solutions make up the foundation of any IT environment, ensuring streamlined, optimized, and managed services, an always-connected enterprise, a scalable strategy, maximum efficiency in multi-cloud and on-premises environments, and much more. We help you modernize your IT environment with cloud services and deliver traditional critical, secure, and cost-effective hosting, networking, and mainframe capabilities. Essential job functions: Working in the support and operation of Microsoft Azure Virtual Desktop and Citrix environments, including monitoring, incident management, troubleshooting, and executing documented procedures. Monitor AVD and Citrix environments. Handle incidents related to desktops, virtual applications, and sessions. Investigate access issues, logons, slowness, disconnections, applications, and profiles. Manage user sessions. Support the maintenance of Session Hosts and Citrix VDAs.