Customer Support Associate

Company Overview: Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you. Role Overview: Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction. This is a remote, work-from-home position from anywhere in the United States. Detailed Responsibilities: Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications Ensure timely correspondence with customers via phone and email Identify customer needs and address their problems with a positive attitude Escalate issues and trends that require broader attention Prepare and present product/service recommendations that will decrease the volume of customer issues in the future Candidate Requirements: 1 year of customer support experience Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo Polished written and verbal communication skills Strong organizational skills and the ability to multitask Proficiency in CRM software and ticketing systems such as Zendesk Team-first