Loyalty Operations Associate

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Loyalty Operations Associate, you’ll help deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. You’ll configure promotions, test offer mechanics, and identify potential issues before they impact players. Working closely with our Marketing, Customer Experience, and cross-functional teams, you’ll help ensure every offer launches smoothly while improving the processes and tools that support our growing loyalty program. What you’ll do as a Loyalty Operations Associate Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules. Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality. Identify and troubleshoot offer issues, working with cross-functional teams to find solutions. Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch. Monitor live promotions and help resolve i