Donor Legacy Charge

About the Donor Legacy Charge role The Donor Legacy Charge (DLC) provides charge leadership and operational oversight for Donor Legacy (family advocate) shift activities. Serving as the shift lead, this role delivers real-time logistical direction, supports high-quality case management, and ensures compassionate family donation conversations. The DLC mentors Donor Legacy Advocates (DLAs), collaborates with cross-functional partners, and promotes excellence in quality, performance, and professional development across Donor Legacy operations. Essential Duties & Responsibilities Shift Leadership & Operations: Serves as the Donor Legacy shift leader, providing real-time oversight, operational decision-making, staff deployment, and workload balancing. Functions as a DLA in time-sensitive or high-acuity situations as needed. Staff Coaching & Support: Provides immediate coaching, guidance, and emotional support to DLAs during routine and complex cases; supports strategy development and escalates risks or concerns to On-Duty Donor Legacy Risk when appropriate. Family Donation Conversation Support: Reviews case and family information, advises on timing and approach for authorization discussions, and supports DLAs in facilitating compassionate, informed, and ethical family donation conversations in alignment with policy and regulation. Collaboration & Communication: Works closely with the Organ Advisor on Call (AOC), Referral Optimization Charge (ROC), ORO, and Hospital